FAQs

FAQs for Colleges & Institutions with In-House Counselors
FAQs for Businesses
FAQs for Clinicians
General FAQs

How do I know that message-based therapy will be effective?

Our product is built on research demonstrating that message-based intervention is effective. In fact, in a recent study involving patients with serious mental illness, over 90% of participants reported satisfaction with messaging-enhanced treatment, and recovery was significantly greater for those who engaged with message-based treatment (Ben-Zeev et al., 2020). Over 35 studies have reinforced this evidence through more than a decade of research (Berrouiguet et al., 2016).


Will the platform take up too much time?

We understand that clinicians have a limited amount of time, and we have worked to design Trusst with the challenges of clinician availability at the forefront. Due to our asynchronous and flexible structure, clinicians can choose when in the day to respond to clients and only take on as many clients as they feel comfortable managing. Typically, a clinician with 12 patients will set aside an hour each day to engage with their Trusst clients. Whether that hour is distributed throughout the day or scheduled for a unique time block, the allotment is entirely up to the clinician.


Privacy? Security? Compliance? Data?

Trusst takes security very seriously. Given the confidential nature of our records, we have set strict security protocols. We adhere to HIPAA guidelines which include logging access to our database, encryption at rest in the database, and encryption in transit. All data is encoded in the database using 256-bit encryption, no messages are stored locally on the phone, and users are given the option of protecting their app with a passcode. Neither staff, nor developers read messages without the written consent of a clinician and end-user.


Does Trusst therapy work for a range of issues?

Message-based therapy is linked to symptom remission and treatment satisfaction for both depression and anxiety (Hull & Mahan, 2017). Additionally, over 35 studies have shown that message-based therapy improves symptoms of PTSD, schizophrenia and substance use (Berrouiguet et al., 2016). The platform can be used to augment existing in-person or virtual therapy, or act on its own. It is important to reiterate, however, that Trusst is not not an emergency service. To best support Trusst clients in emergency situations, the app has built-in access to the Crisis Text Line.


Is Trusst easy to implement?

We understand that messaging-based therapy is a new technology and intervention for many experienced clinicians. Trusst will walk your team through the platform during several comprehensive trainings, which will include information on messaging best-practices and the efficacy of message-based interventions. In most cases, the implementation process takes less than two weeks. If your team has questions along the way, Trusst is always here to help.


What about cost?

Our messaging-based intervention technology can either be licensed for your clinicians, or we can provide services through our national network of clinicians. We will be happy to work with you to fit Trusst into your budget at a fraction of the cost of other comparable high-quality mental health solutions.


How can Trusst help with technical issues?

Seamless technical experience is the backbone of our product. You and your team can access technical support through a variety of venues. Email us any time at support@trusst.app; we have an experienced customer support and technical team ready and excited to assist you.


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